One of my Twitter followers recently asked an excellent question which I felt could not be answered in 140 characters. Actually, it has been something I have been meaning to blog about, but I just have not got around to writing it. So here is the question:
@ChrisMakara What's your #1 #Twitter tip for companies to grow there following? #TwitterSmallBiz — Farhana Cannon (@iMediaExposure) March 19, 2012While there are many things that can and should be done to increase the Twitter following of a company, I feel this one is the quickest, easiest, and most often over looked best tip missed by the majority of businesses.
The Money is IN the List!
If you have been around the web long enough, chances are that you have heard the phrase "The money is in the list". Often, this is referring to the reasoning behind having a lead capture form on your website to stay connected via email with current and potential customers. Aside from using this list for emailing, did you know that you could use it to connect with your customers who are already on Twitter? Sure, Twitter asks you when you create your account if you want to link up a Gmail, YahooMail, Hotmail or AOL account to find contacts, but let's face it; your lead capture form is not tied to any of these services. Thus, all the leads you have been capturing on your website are still sitting in your lead management software.So How Do We Get Our Newsletter Email List into Twitter?
- First things first, we need to export your email list into a CSV. Most autoresponders or lead capture software platforms allow you to download or export your leads. Simply follow the steps to export.
- Next, we need to import the CSV into either Gmail, YahooMail, Hotmail or AOL.
- Follow the steps in your chosen mail app to import a CSV list of contacts (Note: You may want to create a group to upload this list to for easy management).
- Finally, when logged into Twitter, go to https://twitter.com/#!/who_to_follow/import and choose the mail program you used to import the CSV list.
Other Ways You Can Use This
If you don't have a newsletter, don't fret, there are other ways to find and import email addresses. Among other options are:- Site Contact Forms - If your business has a generic contact form, chances are that the details are submitted to a CRM. Simply export these submissions to one of the email programs that work with Twitter.
- eCommerce Customers - Export your registered customer database and import the email addresses into one of the email programs listed above.
- Feedburner Email Subscriptions - Do you have thousands of email subscribers to your Feedburner feed? You can export your Feedburner Email Subscription list to CSV and easily import them as described above.
IntriguingCap April 14, 2012
Neat post will pass along, with increasing merge online between personal and business personas think there is sometimes a reluctance to proactively target your own[personal network when not invited. Hence with Net etiquette in mind would urge that as with mail lists make sure you offer an opt-in and that messages are non spammy, content on twitter is definitely king.
Anonymous April 16, 2012
Glad you enjoyed the post. I agree that you should definitely keep etiquette in mind for your users as to not bombard them with unnecessary sales pitches whether through email or on twitter. Both these mediums should be used to build the relationship with your contacts.
mark November 2, 2015
I get this error when I try this technique “There was an error loading your contacts” did anyone experience this?
Chris Makara November 2, 2015
I have not had issues Mark…have you tried contacting Twitter about the error?
Brad August 10, 2016
we’ve had the same issue, and seems we are not alone: https://twitter.com/gunnr/status/565956629339062272
Chris Makara August 11, 2016
Sorry to hear you are also having trouble (as well as others) – I have not tried importing lately to see if I experience the same issue or not?